APPLICATION SUPPORT SPECIALIST (M/F/D)
FULL TIME

Platomics is dedicated to bringing the power of personalized medicine into everyday healthcare by making genetic testing easy and affordable. For this purpose, our team applies the most advanced computing technologies to enable big data processing and analysis in healthcare. We are a vibrant team, with backgrounds in bioinformatics, genetics and software development.

As an Application Support Specialist you are responsible for communicating with and supporting customers on our product portfolio. You will serve as first level support to customers, answering questions and forwarding requests and inquiries to downstream service teams (second and third level support). 
 

As an Application Support Specialist you have the following responsibilities:

  • Support customers in questions and problems regarding our product portfolio

  • Ensure and support the quality and speed of inquiry processing

  • Gather technical feedback on user experience and translation into the development process 

  • Maintain relationships with customers and their technical staff  

  • Liaise between a broad range of medical staff, researchers, scientists, and industry professionals, and internally at Platomics, with different departments

 

Required Qualifications:

  • 2+ years of experience in the laboratory, research, pharmaceutical or medical device industry 

  • Experience in customer interaction, management and/or support

  • Very good English and German language skills, spoken and written

  • Great analytical and problem-solving skills

  • Comfortable communicating complex concepts to others having diverse levels of technical understanding

  • Strong sense of responsibility, attention to detail and organization

  • Professional and friendly appearance

  • Ability to manage multiple tasks and work under pressure
     

Preferred Qualifications:

  • MSc in genetics, molecular biology, bioinformatics or similar education as laboratory technician or in natural sciences

  • Experience in NGS, genetics, genetic analysis and interpretation of results 

  • Experience with test, kit, or assay validations in medical laboratories or pharmaceutical industry 

  • General understanding of quality and regulatory standards such as EU IVDR, MDR, ISO 15189, FDA, ISO 13485 and their implications for genetic testing

  • Experience in working in an agile environment, and with tools like Salesforce, Jira/Confluence 
     

We offer:

  • Interesting topics in a rapidly growing market

  • Challenging and varied tasks

  • Flexible work schedule 
     

You’ll earn an appropriate salary starting at EUR 38.000 gross/year (IT-KV). Willingness for over-payment is given for candidates with proper experience and/or qualifications.

The Platomics office is very conveniently located close to Praterstern, easily reachable via U1, U2, S-Bahn and ÖBB. We offer flexible working arrangements.

Apply via: careers@platomics.com or call +43 660 84 627 23