We take the protection of the data of the users of our website very serious and we are protecting the information that users provide to us in connection with the use of our website. Furthermore, we undertake to protect and use your data in accordance with applicable law.
If you have general questions about the Services or the information we collect about you and how we use it, please contact us at:
Name of the controller:
Contact Details of the data protection officer
or via post
DPO c/o Platomics GmbH
Supervisory Authority for the compliance with data protection regulations in Austria:
How we collect data
What data we collect
Why do we collect this data
Who do we share this data with
Where do we store this data
How long the data is stored
How we protect the data
How do we deal with minors
What data do we collect?
Below is an overview of the data we can collect:
Unidentified and unidentifiable information that you provide during the registration process or that is collected through the use of our services ("non-personal data"). Non-personal data does not allow any conclusions to be drawn about who collected it. Non-personal information that we collect consists primarily of technical and aggregate usage information.
Individually identifiable information, that means all those through which you can be identified or could be identified with reasonable effort (“personal data”). The personal information we collect through our services may include information that is requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. If we combine personal data with non-personal data, we will treat these as personal data as long as they exist in combination.
How do we collect data?
Below are the main methods we use to collect data:
We collect data when you use our services. So when you visit our digital assets and use services, we can collect, record and store the usage, sessions and related information.
We collect data that you provide to us yourself, for example when you contact us directly via a communication channel (e.g. an email with a comment or feedback).
We may collect data from third party sources as described below.
Why do we collect this data?
We can use your data for the following purposes:
to provide and operate our services;
to develop, customize and improve our services;
to respond to your feedback, inquiries and requests and offer help;
to analyze requirement and usage patterns;
for other internal, statistical and research purposes;
to improve our data security and fraud prevention capabilities;
to investigate violations and to enforce our terms and conditions and to comply with applicable law, regulations or government orders;
to provide you with updates, news, promotional materials and other information related to our services. For promotional emails, you can decide for yourself whether you want to continue receiving them. If not, just click the unsubscribe link in those emails.
Who do we share this data with?
We can pass on your data to our service providers in order to operate our services (e.g. storage of data via third-party hosting services, provision of technical support, etc.).
We may also disclose your information in the following circumstances:
to investigate, detect, prevent or take action against illegal activities or other misconduct;
to establish or exercise our rights of defense;
to protect our rights, property, or personal safety, and the safety of our users or the public;
in the event of a change of control at our company or at one of our affiliated companies (by way of a merger, acquisition or purchase of (essentially) all assets, etc.);
to collect, hold and / or manage your data using authorized third-party providers (e.g. cloud service providers), insofar as this is appropriate for business purposes;
to work with third parties to improve your user experience. To avoid misunderstandings, we would like to point out that we can transfer or pass on or otherwise use non-personal data to third parties at our own discretion.
Cookies and Similar Technologies
When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts and other technologies and analysis services (“tracking technologies”). These tracking technologies can enable third parties to automatically collect your data in order to improve the navigation experience on our digital assets, to optimize their performance and to ensure a tailor-made user experience, as well as for security and fraud prevention purposes.
We will not pass on your email address or other personal data to advertising companies or advertising networks without your consent.
Where do we store the data?
Personal data may be maintained, processed and stored in the United States, Ireland, South Korea, Taiwan, Israel and to the extent necessary for the proper provision of our services and / or required by law (as further explained below) in other jurisdictions.
How long will the data be kept?
Please note that we keep the collected data for as long as it is necessary to provide our services, to comply with our legal and contractual obligations to you, to resolve disputes and to enforce our agreements.
We can correct, supplement or delete incorrect or incomplete data at our own discretion at any time.
How do we protect the data?
The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data can be stored via the data storage, databases and general applications of our hosting provider. It stores your data on secure servers behind a firewall and offers secure HTTPS access to most areas of its services.
Regardless of the measures and efforts taken by us and our hosting provider, we cannot and will not guarantee the absolute protection and security of the data that you upload, publish or otherwise pass on to us or others.
For this reason, we would like to ask you to set secure passwords and, if possible, not to provide us or others with confidential information, the disclosure of which, in your opinion, could cause you significant or lasting damage. Since e-mail and instant messaging are not considered secure forms of communication, we also ask you not to pass on any confidential information via any of these communication channels.
How do we deal with minors?
The services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect information from children. If you are under the age of majority, you should not download or use the Services or provide any information to us.
We reserve the right to request proof of age at any time so that we can verify that minors are using our services. In the event that we become aware that a minor is using our services, we can prohibit these users from accessing our services and block them, and we can delete all of the data we have stored about this user. If you have reason to believe that a minor has disclosed data to us, please contact us as explained below.
the use of your personal data is necessary to perform or conclude a contract (e.g. to provide you with the services yourself or to provide customer service or technical support);
the use of your personal data is necessary to comply with relevant legal or regulatory obligations, or
the use of your personal data is necessary to support our legitimate business interests (provided that this is done at all times in a manner that is proportionate and respects your data protection rights).
As an EU resident, you can:
request confirmation as to whether or not personal data relating to you is being processed and request access to your stored personal data and certain additional information;
request the receipt of personal data that you have provided to us in a structured, common and machine-readable format;
request the correction of your personal data that is stored by us;
request the deletion of your personal data;
object to the processing of your personal data by us;
request the restriction of the processing of your personal data, or
submit a complaint to a supervisory authority.
Please note, however, that these rights are not unlimited and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal information we collect and how we use it, please contact us as detailed below.
In the course of providing the services, we can transfer data across borders to affiliated companies or other third parties and from your country / legal system to other countries / legal systems worldwide. By using the services, you consent to the transfer of your data outside of the EEA.
If you are based in the EEA, your personal data will only be transferred to locations outside the EEA if we are convinced that there is an adequate or comparable level of protection of personal data. We will take appropriate steps to ensure that we have adequate contractual arrangements with our third parties to ensure that appropriate security measures are in place so that the risk of unlawful use, alteration, deletion, loss or theft of your personal data is minimized and that these third parties act in accordance with applicable law at all times.