TECHNICAL KEY ACCOUNT MANAGER - FULL TIME
Platomics develops a global marketplace for personalized medicine to make the future of molecular diagnostics available today. We are a young vibrant team and apply the most advanced computing technologies to enable big data processing and analysis in healthcare. We are bioinformaticians, genetics researchers, software developers, mathematicians, and marketing & sales experts.
As a Technical Key Account Manager, you are responsible to give technical support to customers and evaluate customer experience and feedback. You are responsible to develop and control processes that will facilitate on-boarding, setup, and operations of our customers.
As a Technical Key Account Manager you have the following responsibilities:
Management of strategic customer projects with providers of genetic kits and the pharma industry
Development of technical processes for the on-boarding of customers and the setup of the analysis platform
Support customers with the laboratory validation of genetic kits and genetic tests
Support customers during routine genetic testing
Gather technical feedback on user experience and translation into the development process
Presentation of technical features internally and externally
Keep close contact to technical staff of customer
Education as laboratory technician or in natural sciences, preferably bioinformatics, medicine, genetics, or similar
2+ years experience in the laboratory environment and test validation experiments
Very good German and English language skills
Excellent communication and collaboration skills
Professional and friendly appearance
Experience with the health care system, pharma industry, or medical device industry
Experience with test validations in laboratories
Experience in genetics, genetic testing, NGS
Working in one of the exciting and rapidly growing markets worldwide
Challenging and varied tasks in a blue ocean
Flexible work schedule
You’ll earn a starting salary of EUR 50.000 gross. Willingness for over-payment is given for candidates with additional experience and/or qualifications.
Platomics´ office is very conveniently located in Gusshausstraße Nr.15, close to the train and U1, U2 and U4 metro station St. Charles Church (Karlsplatz) in the 4th district of Vienna. We offer flexible-working arrangements.
Apply via: or call +43 660 222 03 95