Platomics develops a global marketplace for personalized medicine to make the future of molecular diagnostics available today. We are a young vibrant team and apply the most advanced computing technologies to enable big data processing and analysis in healthcare. We are bioinformaticians, genetics researchers, software developers, mathematicians, and marketing & sales experts.

As a Technical Key Account Manager, you are responsible to give technical support to customers and evaluate customer experience and feedback. You are responsible to develop and control processes that will facilitate on-boarding, setup, and operations of our customers.

As a Technical Key Account Manager you have the following responsibilities:

  • Management of strategic customer projects with providers of genetic kits and the pharma industry

  • Development of technical processes for the on-boarding of customers and the setup of the analysis platform

  • Support customers with the laboratory validation of genetic kits and genetic tests

  • Support customers during routine genetic testing

  • Gather technical feedback on user experience and translation into the development process

  • Presentation of technical features internally and externally

  • Keep close contact to technical staff of customer

Required qualifications:

  • Education as laboratory technician or in natural sciences, preferably bioinformatics, medicine, genetics, or similar

  • 2+ years experience in the laboratory environment and test validation experiments

  • Very good German and English language skills

  • Excellent communication and collaboration skills

  • Professional and friendly appearance

Preferred Qualifications:

  • Experience with the health care system, pharma industry, or medical device industry

  • Experience with test validations in laboratories

  • Experience in genetics, genetic testing, NGS

We offer:

  • Working in one of the exciting and rapidly growing markets worldwide

  • Challenging and varied tasks in a blue ocean

  • Flexible work schedule 

You’ll earn a starting salary of EUR 50.000 gross. Willingness for over-payment is given for candidates with additional experience and/or qualifications.

Platomics´ office is very conveniently located in Gusshausstraße Nr.15, close to the train and U1, U2 and U4 metro station St. Charles Church (Karlsplatz)  in the 4th district of Vienna. We offer flexible-working arrangements.

Apply via: or call +43 660 222 03 95


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